Privacy Policy
Your privacy is our priority. This comprehensive policy explains how we collect, use, protect, and handle your personal information in accordance with GDPR, CCPA, and international privacy regulations.
Privacy at a Glance
What We Collect
Account information, payment data, usage analytics, device information, and service preferences to provide and improve our IPTV service.
How We Use It
Service delivery, billing, customer support, security, fraud prevention, and service improvement. We never sell your personal data to third parties.
Your Rights
Access, update, delete, or export your data anytime. Control marketing communications and exercise your privacy rights under GDPR and CCPA.
1 Information We Collect
Personal Information You Provide
Account Information
- Full name and email address
- Password (encrypted)
- Phone number (optional)
- Billing address
Payment Information
- Credit/debit card details
- PayPal account information
- Billing history
- Transaction records
Information We Collect Automatically
Device Information
- IP address and location
- Device type and operating system
- Browser type and version
- Screen resolution
Usage Analytics
- Content viewed and preferences
- Session duration and frequency
- Feature usage patterns
- Error reports and crashes
2 How We Use Your Information
Service Delivery
- Provide IPTV streaming services
- Process payments and billing
- Manage user accounts
- Authenticate user access
- Deliver customer support
Service Improvement
- Analyze usage patterns
- Improve content recommendations
- Optimize streaming quality
- Develop new features
- Fix bugs and technical issues
Security & Compliance
- Prevent fraud and abuse
- Ensure account security
- Comply with legal obligations
- Enforce terms of service
- Protect intellectual property
Communications
- Send service notifications
- Account and billing updates
- Security alerts
- Marketing communications (with consent)
- Customer support responses
3 Your Privacy Rights
GDPR & CCPA Rights
Under GDPR (EU residents) and CCPA (California residents), you have specific rights regarding your personal data. We honor these rights globally for all our users regardless of location.
Right to Access
Request a copy of all personal data we hold about you in a portable format.
Right to Rectification
Update or correct any inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data (subject to legal retention requirements).
Right to Object
Object to processing of your data for marketing or other purposes.
Data Portability
Export your data in a machine-readable format to transfer to another service.
Withdraw Consent
Withdraw consent for data processing where we rely on your consent.
How to Exercise Your Rights
Contact us at privacy@bestiptvresellers.com to exercise any of these rights. We will respond within 30 days and verify your identity before processing requests.
4 Data Security & Retention
Security Measures
Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256). Payment data processed via PCI DSS compliant processors.
Access Controls
Multi-factor authentication, role-based access controls, and regular security audits limit data access to authorized personnel only.
Monitoring
24/7 security monitoring, intrusion detection, and automated threat response systems protect against unauthorized access.
Data Retention
Account Data
Retained while account is active plus 2 years after closure for billing/legal purposes.
Usage Analytics
Aggregated analytics retained for 3 years. Individual viewing data deleted after 1 year.
Payment Data
Transaction records retained for 7 years for accounting and tax compliance.
5 Contact Us About Privacy
Privacy Officer
privacy@bestiptvresellers.com
Data protection and privacy rights
Security Team
security@bestiptvresellers.com
Security incidents and vulnerabilities
General Support
support@bestiptvresellers.com
Account and service questions
Response Time Commitment
We respond to all privacy requests within 30 days as required by GDPR and CCPA. For urgent security matters, we respond within 24 hours.
Your Privacy is Protected
Experience premium IPTV streaming with confidence. We're committed to protecting your privacy while delivering exceptional entertainment.
GDPR & CCPA Compliant
Your data is protected with enterprise-grade security
